Online store policy
Online return & exchange policy
Online shopping can be tricky and we get it! We’re sorry to hear that it’s not the right fit, but as long as your pieces have not been worn or damaged you are able to return or exchange them within 14 days of receiving your order. Please note, after 14 days we no longer accept returns or exchanges. Shipping fees are non-refundable.
- final sale: some of our pieces are final sale. unfortunately, we are unable to issue refunds and exchanges on earrings, bridal pieces, sale items, pieces that have been engraved, made to order pieces, and gift cards.
- returns: we offer either a refund or online credit within 14 days of receiving your order.
- exchanges: we offer exchanges within 14 days of receiving your order.
Online gift exchange policy
If you received a piece as a gift and it’s just not for you, bring it back to us – we want to help you find the perfect piece!
you may exchange it or receive an online credit within 14 days of the purchaser receiving the order. In order to complete exchanges, you must have an original receipt or gift receipt.
Placing a return or exchange
we are sad to hear that your jewels weren’t the perfect fit but we have you covered. You can mail your pieces back to us: please email us at calistobreeze@gmail.com with your order number, a picture of the pieces you wish to exchange or return and our team can help you out with this!
Did you know…we offer free returns on orders over $300 (before tax)!
Processing your refund
refunds will be processed on the original form of payment within 24-72 hours of your package being delivered back to us. Moments after this refund has been processed you will receive a confirmation message to the email address and/or device linked to your original purchase. Refunds can take up to 5-10 business days to appear on your bank statement.
Processing your exchange
exchanges will be processed within 24-72 hours of your package being delivered to us. Moments after this exchange has been done you will receive a confirmation message with your tracking information to the email address and/or device linked to your original purchase.
Canceling an order
We get it, we all make mistakes. If you wish to cancel your order just reach out to us at calistobreeze@gmail.com. our orders are fulfilled quickly (because we know that waiting for a package to arrive feels like a lifetime) but we would be happy to look into your order and see if canceling is possible.
Made to order pieces
Our team needs to handcraft this special piece for you once you have placed your order. All made to order pieces are charged at the time of purchase and are final sale. We are working as fast as we can to handcraft your special pieces, so please allow for the made to order wait time stated on the product page.